Refund Policy

1. Introduction

This Refund Policy outlines the terms and conditions regarding refunds for transactions conducted on the MonsiCS2 platform. By using our services, you agree to the terms of this policy.

2. Digital Nature of Goods

Please note that CS2 items are digital goods. Due to the nature of digital transactions and the instant delivery mechanism of our platform, all sales are generally considered final once the transaction has been completed and the digital item has been delivered.

3. Refund Eligibility

Despite the general rule that sales are final, we may consider refunds in the following exceptional circumstances:

3.1 For Buyers

• Non-delivery of Items: If you have made a payment but did not receive the purchased item within the specified timeframe (typically 24 hours), you may be eligible for a refund.
• Significant Item Discrepancy: If the item received is significantly different from what was advertised (e.g., different wear quality, pattern, or item type), you may request a refund. This must be reported within 24 hours of receiving the item.
• Technical Errors: If a technical error on our platform results in an incorrect transaction, we will review the case and may issue a refund.

3.2 For Sellers

• Payment Processing Issues: If you have sold an item but experienced problems with receiving payment due to technical issues on our platform, we will investigate and resolve the issue.
• System Errors: If our system incorrectly processed your sales transaction or applied incorrect fees, we will correct the error and refund any excess charges.

4. Refund Process

To request a refund, please follow these steps:

1. Contact our customer support at support@monsics2.com within 24 hours of the transaction.
2. Provide your transaction ID, account details, and a detailed explanation of the issue.
3. Include any relevant screenshots or evidence supporting your refund request.
4. Our support team will review your request and respond within 48 hours.
5. If your refund is approved, the amount will be processed back to your original payment method.

5. Refund Processing Time

If your refund request is approved:

• Platform credit refunds will be processed immediately.
• Credit/debit card refunds may take 5-10 business days to appear on your statement, depending on your financial institution's policies.
• Bank transfers may take 3-7 business days to process.

6. Non-Refundable Items

The following transactions are generally not eligible for refunds:

• Sales commissions once a transaction has been successfully completed.
• Items that have been transferred to a third party after the initial transaction.
• Transactions where the buyer has acknowledged receipt and acceptance of the item.
• Refund requests made after the 24-hour reporting window has elapsed.

7. Disputes and Resolution

In case of disputes regarding refunds:

• We will conduct a thorough investigation of the transaction.
• Both parties will be given an opportunity to present their case.
• Our team will make a final decision based on the evidence provided and our platform policies.
• In complex cases, we may request additional information or evidence from either party.

8. Special Circumstances

We understand that unique situations may arise. If you believe your case warrants special consideration outside the terms outlined in this policy, please contact our support team with a detailed explanation, and we will review your request on a case-by-case basis.

9. Policy Changes

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services following any changes indicates your acceptance of the modified Refund Policy.

10. Contact Us

If you have any questions about this Refund Policy, please contact us:

Email: support@monsics2.com
Company: CS2 CONSULTING LTD
Address: 59 LACHE LANE, CHESTER, UNITED KINGDOM CH4 7LP